Customer Service Coordinator
Salisbury, MD, US, 21804
Perdue Foods is part of Perdue Farms, a family-owned company heading into it's second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create products for consumers and for retail and foodservice customers around the globe, while changing the way animals are raised for food
Summary
To be the liaison between, sales, customers, drivers and distribution to ensure product is efficiently tracked and delivered in a safe and legal manner on-time and in full.
Schedule: Sunday through Tuesday 7pm-700am and Wednesday 7pm to 1am.
*These hours make the position eligible for shift differential on top of base pay.
This position has a target wage of $18- $22.50 per hour, based on shift, experience and qualifications with annual bonus available (variable depending on performance). Overtime may be available.
In addition to hourly wages, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vison, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.
Principal and Essential Duties & Responsibilities
Maintain phone and email communication between internal and external customers
Monitor and track status of loads appearing on exception monitors.
Communicate with customers and sales regarding late deliveries and record updated data as appropriate in system.
Reschedule deliveries as needed using web based scheduling systems
Process forms with information for breakdowns, discrepancies, accidents, personal injury, product recall, etc…
Familiarity with Office 365, spreadsheets and reporting functions that will be incorporated into daily responsibilities of the job
Other duties as assigned by Supervisor
Minimum Education
High School Graduate or GED preferred
Associate Degree preferred
Experience Requirements
Strong interpersonal skills
Strong communication, organizational, and analytical skills
Knowledge of standard software applications
1 – 3 Years applicable experience
Experience Preferred
Environmental Factors and Physical Requirements
Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Nearest Major Market: Salisbury