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Customer Service Rep

Date:  May 06, 2019
Location: 

Salisbury, MD, US, 21804

Req ID:  839
Job Function:  Supply Chain & Logistics

Perdue AgriBusiness is part of Perdue Farms, a family-owned company heading into it's second century of growth and innovation. An international agricultural products and services company, we handle agricultural commodities and have a diverse portfolio of products and businesses.

Summary

This position is responsible for the coordination required to ensure the timely order processing, product movement and delivery of the Animal Nutrition products. Work is focused on customer satisfaction (internal and external) and achievement of long-term account goals in line with company vision and values.

Principal and Essential Duties & Responsibilities

  • Assist with order taking and ensure customers product request are met.  Input contracts and update customer shipping profiles in SMART Soft as needed.
  • Coordinate with customers and vendors regarding shipment details.
  • Coordinate with operations to ensure inventory quantity, quality and storage availability.
  • Coordinate with transportation to determine rates and equipment availability.
  • Create, update, close and cancel load orders in SMART Soft.
  • Provide information and authorization numbers to customers and vendors.
  • Validate after the fact non-freight accruals on tickets in SMART Soft.
  • Work with Sales Team to trouble shoot and resolve accounts receivable issues.
  • Audit and perform contract maintenance regarding open balances, closing balances, rolls, etc.

Minimum Education

  • High School Graduate or GED
  • BS Degree (AgriBusiness, Business or Transportation) preferred

Experience Requirements

3 to 5 years of customer service experience.  Understanding of sales and marketing concepts.  Strong oral and written communication skills.  Strong interpersonal skills.  Strong negotiating skills.  Understanding of standard software applications. 

Environmental Factors and Physical Requirements

Normal climate controlled office spaces.  Able to operate a motor vehicle and travel to and from customer locations.  Able to use standard office equipment to include telephone, computers, copiers etc.  Able to move freely about plant and customer facilities.  May be exposed to external weather conditions to include rain, snow and extreme temperatures (0 - 100 Degrees Fahrenheit), humidity, (0 - 100%), and noise (50db to 100db).    Able to lift up to 50 pounds.  Occasional overnight travel may be required.

 

Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Nearest Major Market: Salisbury