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International Account Representative

Date:  Jan 5, 2022
Location: 

Salisbury, MD, US, 21804

Req ID:  50233
Job Function:  Sales & Marketing

Perdue Foods is part of Perdue Farms, a family-owned company heading into it's second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create products for consumers and for retail and foodservice customers around the globe, while changing the way animals are raised for food.

Summary

The International Account Rep is responsible for managing the customer order entry process and/or customer inventory for assigned group of customers (which would include international and/or domestic military customers).  They are focused on customer satisfaction-responsiveness and flexibility in resolving customer order issues within general business SOPs.  This includes daily interaction with customers and internal customers including Plant Operations, Logistics, International Accounting, International Sales, etc.

 

Relocation Packages are available for eligible candidates.

Principal and Essential Duties & Responsibilities

  • Manages customer service for assigned customers and achieves agreed Company goal of customer service providing the main point of contact for International sales transactions.  This also involves communication with appropriate government officials.
  • Manages customer orders for specified customer ensuring timely entry orders, correct pricing, plant or warehouse inventory supply, and cost effective transportation.  Keeps all parties involved for any problem resolution. Escalates customer issues to appropriate Manager.
  • Works closely with other members of the Supply Chain organization such as Demand Planning, Sales Managers, and Logistics.
  • Makes visits to key customers and/or entertain key customers either oversees or on homeland.  This may involve food shows as well or travel to freezers, freight forwarders and food shows as well.  Travel expected to be 2-3 week periods two times per year.
  • Monitors and controls frozen inventory to obtain goal requirement (balancing production/supply with customer demands).
  • Prepare overview of business activities, presentations, and other reports as needed.  Assist with sales as directed by management.
  • Responsible for accurate and timely documentation such as sales contracts, customer/freezer advises, proforma invoices, health/Halal certificates, etc.

Minimum Education and Experience

Bachelors degree, or equivalent related work experience, in Sales or Business Administration plus 2-3 years of related work experience.  Strong reading, writing, communication and analytical skills are required.  Requires a deep knowledge and understanding of assigned customers, good working knowledge of all processes within the Supply Chain (sales, marketing, forecasting, production planning, manufacturing and distribution), ability to negotiate, manage conflict and develop consensus with internal customers and team, and must have good working knowledge of IT systems and how they exchange data between each other.  Some travel may be required. 

Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Nearest Major Market: Salisbury