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End User Computing Technician

Date:  Sep 23, 2022
Location: 

Westminster, CO, US, 80234

Req ID:  61141
Job Function:  Information Technology

Perdue Foods is part of Perdue Farms, a family-owned company heading into it's second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create products for consumers and for retail and foodservice customers around the globe, while changing the way animals are raised for food.

Summary

The End User Computing Technician maintains and improves the reliability, consistency, and quality of computer services to the end-user using cost-effective technologies and innovative maintenance and tuning techniques. Install PCs (Physical and Virtual) and related hardware. Investigate hardware and software problems and performs system hardware and communication connection repairs. Perform basic diagnostic testing.  Train Tier 1 staff to improve First Call Resolution (FCR).  Work to automate processes wherever possible.

Principal and Essential Duties & Responsibilities

  1. Ensures that the objectives of customer/supplier relationships are met or exceeded for all applications supported by the End User Computing team.
  2. Images and configures company-issued desktops and laptops according to standards.
  3.  Establishes rapport with teammates on the EUC team, including development of Subject Matter Expertise which you share freely among them. Establishes credibility and respect within the IT department and among customers through hard work, knowledge, and professionalism.
  4. Creates or maintains accurate documentation as assigned for all systems and projects supported by the End User Computing team.
  5. Contributes to projects as assigned, ensuring cost, quality, and schedule constraints are appropriately addressed.
  6. Responds, updates and resolves the service tickets assigned for PC and voice operational issues, adhering to the defined customer service response timeframes.  Communicates and escalates problem issues and resolutions with customer, team and management according to defined standards
  7. Manages/maintains the hosted virtual desktop infrastructure and related interaction with other IT components (e.g. directory and files services), as well as associated documentation.          

Minimum Education

  • 2 year degree from accredited college/university or 3-4 years experience.

Experience Requirements

  • Strong communication skills (verbal and written) are required to effectively communicate and complete tasks with customers (at different levels) via phone, IM or email.
  • Strong ability to logically troubleshoot conditions via documented work steps or procedures, or ability to independently research the solution needed via tools provided.
  • Comprehensive knowledge of PC hardware installation, Windows desktop  operating systems, and ability to diagnose, repair, test, and troubleshoot same Intermediate to advanced knowledge of Microsoft Office suite, including MS Outlook.
  • Intermediate to advanced knowledge of Microsoft Windows operating systems, including Windows 7 and 10.
  • Understanding and experience with Virtual Desktop Infrastructure technologies (VMWare Horizon).
  • Experience with Thin Client and Zero Client Technologies.
  • Experience with an Information Technology ticketing system, to track and document issues within the environment.
  • Experience modern mobile device such as Apple iOS and Android devices.

Experience Preferred

  • Industry certifications such as the Microsoft MCSA/MTA, VMWare VCP in Desktop and Mobility.

Environmental Factors and Physical Requirements

Ability to travel, possibly overnight, to any customer area, which could be any company facility or to a remote site for disaster recovery, industry conferences, or training. Ability to work in a climate-controlled office environment. Ability to work in an open-partitioned cubicle environment or a poultry processing facility. Ability to communicate via telephone. Ability to come to the Main Office if off-hour support cannot be resolved over the telephone. Ability to operate a computer terminal and a workstation, using a keyboard, mouse and reading a monitor.

Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Nearest Major Market: Denver